Kuhex Limited (“we”, “us”, “our”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Kuhex Limited (company number 07660349) of Avebury House, 55 Newhall Street, Birmingham B3 3RB.
Information we may collect from you
We may collect and process the following data about you:
We may collect information about your computer, including where relevant your IP address, operating system and browser type. This data is processed for the purposes of fraud prevention, for various administrative purposes and may also be used by us to promote certain offers and advertisements according to your general location.
For the same reason, we may obtain information about your general internet usage by using a cookie which is stored on your browser or the hard drive of your computer. Cookies are text files which contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate, whereas others are aimed at enhancing and personalising your user experience.
The information gathered by cookies on our site(s) may be used in the following ways:
Please note that it is not a good idea to reject all cookies as this could prevent you from gaining full use of this site. To learn more about cookies click here.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by employees operating outside the EEA who work for us or for our suppliers. Such employees maybe engaged in, among other things, the processing of your payment details and the provision of support services. Here we will ensure that we have the necessary contracts and other mechanisms in place to make sure your data continues to be treated in accordance with the provisions of the Act. By submitting your personal data, you agree to this transfer, storing or processing.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Uses made of the information
We use information held about you in the following ways:
In addition, Kuhex may use your Personal Information for research and statistical analysis to develop and improve our products and services.
You will also have the opportunity to consent to us contacting you by post, e-mail, phone, SMS or MMS from time to time occasionally about products and services which the Kuhex Group of companies and carefully selected third parties believe may be of interest to you. The Kuhex Group consists of Kuhex Limited, together with its subsidiary and holding companies and any subsidiaries of such holding companies whether direct or indirect from time to time.
If you are an existing customer, we may also contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you do not want us to use your data in this way please call us on 0870 095 5555. Alternatively, you can write to us at us c/o The Data Protection Office, Kuhex Limited, Avebury House, 55 Newhall Street, Birmingham B3 3RB. Please note that it may take up to 28 days for such changes to take effect.
Disclosure of your information
We may disclose your personal information to any member of the Kuhex Group of Companies.
We may disclose your personal information to third parties:
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
How to access your personal file (Subject Access Request – SAR)
The Data Protection Act 1998 (DPA) gives you the right to see personal information we hold about you. If you want copies of this information, you can provide us with a written request. Once we receive your request, along with all items as specified below, we’ll get back to you within 40 days.
Please note that we are not in the position to accept any verbal requests received.
Submitting your request by post
To submit a request by post, send a signed letter* with the following information:
*Please note, these specified items are mandatory in order for us to process your request in timely manner and in line with regulatory requirements. Not providing us with the required items will lead ultimately to delays and potentially rejection to your Subject Access Request.
Please send your request, the cheque and your proof of identity and address to:
Data Protection Officer
55 Newhall Street,